jae9 Privacy Policy

When you register and use jae9, we collect personal data in several categories. We limit collection to what is genuinely necessary to provide you with a safe, functional, and enjoyable betting and casino experience.

1.1 Registration Data

When you create a jae9 account, we collect your full legal name, date of birth, residential address (including your division and district within Bangladesh), email address, Bangladesh mobile phone number, and your chosen username. This data is required to open and maintain your account and to verify your eligibility to use jae9.

1.2 Identity Verification Data

As part of our Know Your Customer (KYC) process, we may collect copies of identity documents including your Bangladesh National Identity Card (NID), passport, or birth certificate. We may also collect proof-of-address documents such as utility bills or bank statements, and proof of payment method ownership. These documents are used exclusively for identity verification and fraud prevention.

1.3 Financial and Transaction Data

We collect information about deposits, withdrawals, and betting transactions on your account. This includes deposit amounts in BDT (Bangladeshi Taka), payment method identifiers (such as your bKash or Nagad account number in masked form), transaction timestamps, and withdrawal request records. We do not store full card numbers — only masked identifiers provided by our payment processing partners.

1.4 Betting and Gaming Activity Data

We maintain records of your betting history, casino game sessions, wager amounts, outcomes, and account balance movements. This data is used to operate your account correctly, resolve disputes, detect fraud, enforce responsible gaming limits, and meet record-keeping obligations.

1.5 Technical and Device Data

We automatically collect certain technical data when you access jae9, including your IP address, browser type and version, device type (mobile/desktop/tablet), operating system, screen resolution, time zone (Bangladesh Standard Time, UTC+6), referring URL, and pages visited on jae9.net. This data helps us improve platform performance, detect unusual access patterns, and maintain security.

1.6 Communications Data

If you contact jae9 support via email at [email protected] or through our in-platform messaging system, we retain records of those communications including the content of your messages, timestamps, and the resolution applied. These records help us maintain service quality and resolve future queries relating to the same account.

jae9 uses your personal data only for legitimate, clearly defined purposes. We do not process your data in any manner that is incompatible with the purposes for which it was originally collected. The primary purposes for which we use your data are as follows:

• Account Management: To create, maintain, and manage your jae9 account, including processing your registration, verifying your identity, and communicating account-related notices to you.
• Payment Processing: To process your deposits and withdrawals via bKash, Nagad, Rocket, Upay, Visa, and Mastercard. Financial data is shared with our payment processing partners solely for transaction completion.
• Service Delivery: To operate the jae9 sportsbook, live casino, and slot games — including settling bets, applying bonus credits, tracking wagering requirements, and managing your account balance in BDT.
• Fraud Prevention and Security: To detect and prevent fraudulent activity, money laundering, match-fixing related betting patterns, and unauthorised access to your account. We use automated systems and manual review processes for this purpose.
• Responsible Gaming: To monitor betting and gaming patterns for signs of problem gambling and to enforce deposit limits, session timers, self-exclusion requests, and cooling-off periods set either by you or by jae9 under its responsible gaming obligations.
• Legal Compliance: To comply with applicable legal obligations, including responding to lawful requests from competent authorities and maintaining transaction records for the periods required under applicable law.
• Platform Improvement: To analyse usage patterns, identify technical issues, and improve the functionality, performance, and user experience of jae9.net. Analytical data used for this purpose is aggregated and anonymised where possible.
• Marketing Communications: To send you promotional offers, bonus notifications, and jae9 news by email or SMS — only where you have provided your consent to receive such communications. You may withdraw this consent at any time by contacting [email protected].
• Customer Support: To respond to your queries, resolve disputes, and maintain records of support interactions for quality assurance and accountability purposes.

jae9 will not use your personal data for automated decision-making that produces significant legal or financial effects on you without appropriate human oversight and, where required, your explicit consent.

jae9 does not sell, rent, or trade your personal data. We share your data only in the limited circumstances described below, and only to the extent necessary to fulfil the stated purpose.

3.1 Payment Service Providers

To process your deposits and withdrawals, jae9 shares necessary transaction data with our licensed payment service partners, including the operators of bKash, Nagad, Rocket, Upay, and our card-processing partners for Visa and Mastercard transactions via Bangladesh-licensed banks such as Dutch-Bangla Bank, City Bank, BRAC Bank, and others. These partners process your data solely for the purpose of executing the requested transaction and are bound by their own data protection obligations.

3.2 Game Software Providers

jae9 works with third-party game studios — including Pragmatic Play, Evolution Gaming, NetEnt, Microgaming, Spribe, and Ezugi — to deliver casino games and live dealer experiences. These providers may receive technical session data (such as player session tokens and game outcome data) necessary to operate their games within the jae9 platform. They do not receive your personally identifiable registration data beyond what is technically required for game session management.

3.3 Identity Verification Partners

For KYC purposes, jae9 may use third-party identity verification service providers to assist in verifying the authenticity of documents submitted by players. These providers process submitted documents under strict confidentiality agreements and are not permitted to use this data for any purpose other than the verification service contracted by jae9.

3.4 Legal and Regulatory Disclosures

jae9 may disclose your personal data to competent authorities, law enforcement agencies, or regulatory bodies where required to do so by applicable law, court order, or in response to a lawful request from a government authority. In all such cases, jae9 will disclose only the minimum data required to satisfy the legal obligation.

3.5 Business Transfers

In the event that jae9 undergoes a business reorganisation, merger, acquisition, or sale of assets, your personal data may be transferred as part of that transaction. In such circumstances, jae9 will take reasonable steps to ensure that the recipient of your data is bound by privacy obligations consistent with this Privacy Policy, and will notify you of any material change to how your data is handled as a result of such a transfer.

jae9 uses cookies and similar tracking technologies on jae9.net to ensure the platform functions correctly, to remember your preferences, and to analyse how the site is used. This section explains what cookies we use and how you can manage them.

4.1 What Are Cookies?

Cookies are small text files placed on your device (computer, smartphone, or tablet) by websites you visit. They are widely used to make websites work more efficiently, to remember user preferences, and to provide site owners with information about how their platforms are being used. jae9 uses both session cookies (which expire when you close your browser) and persistent cookies (which remain on your device for a defined period).

4.2 Types of Cookies We Use

jae9 retains your personal data only for as long as is necessary to fulfil the purposes for which it was collected, or as required by applicable legal or regulatory obligations. The following retention periods apply to the main categories of data we hold:

• Account and Registration Data: Retained for the duration of your account plus a minimum of 5 years following account closure, to meet record-keeping and audit obligations.
• KYC and Identity Verification Documents: Retained for a minimum of 5 years from the date of submission or from the date of account closure, whichever is later, in accordance with applicable anti-money laundering requirements.
• Financial and Transaction Records: Retained for a minimum of 5 years from the date of the transaction, consistent with financial record-keeping standards.
• Betting and Gaming Activity Logs: Retained for a minimum of 3 years from the date of activity, for dispute resolution and responsible gaming monitoring purposes.
• Customer Support Communications: Retained for a minimum of 2 years from the date of the interaction, for quality assurance and accountability purposes.
• Technical and Device Data (Logs): Retained for up to 12 months from the date of collection, unless required for longer in connection with an active security investigation.

Where jae9 no longer has a lawful basis for retaining your data beyond these periods, the data is securely deleted or anonymised. Anonymised data (from which all identifying information has been removed) may be retained indefinitely for statistical and analytical purposes.

If you request deletion of your account and personal data, jae9 will process that request subject to the retention obligations described above. Data that is subject to a legal hold or active investigation may not be deleted until the relevant matter is resolved.

jae9 takes the security of your personal data seriously and implements a range of technical and organisational measures to protect it from unauthorised access, disclosure, alteration, or destruction. Our key security measures include:

• 256-bit SSL Encryption: All data transmitted between your device and jae9.net is encrypted using industry-standard SSL/TLS protocols. This protects your personal details, payment data, and login credentials from interception during transmission.
• Secure Data Storage: Personal data and financial records are stored on servers with restricted access controls, firewalls, and intrusion detection systems. Access to data is limited to authorised jae9 personnel and contracted service providers who require it to perform their functions.
• Password Protection: Account passwords are stored using one-way cryptographic hashing. jae9 staff cannot view your password in plain text. We recommend using a unique, strong password for your jae9 account that is not shared with any other service.
• Fraud Monitoring: jae9 operates continuous fraud detection and account monitoring systems that flag unusual login activity, atypical betting patterns, and suspicious transaction behaviour for review. If suspicious activity is detected on your account, we may temporarily suspend access and contact you to verify your identity.
• Payment Security: jae9 does not store full card numbers. Card transactions are processed through PCI-DSS compliant payment processors. Mobile wallet transactions via bKash and Nagad use tokenised identifiers rather than raw account numbers.

Despite these measures, no system is entirely immune to security risks. jae9 cannot guarantee absolute security of data transmitted over the internet. In the event of a data breach that is likely to result in a risk to your rights and freedoms, jae9 will notify affected players promptly and take immediate steps to mitigate the impact.

You also have an important role in keeping your account secure. You should never share your jae9 username or password with anyone, and you should contact our support team immediately at [email protected] if you believe your account has been accessed by an unauthorised party.

As a jae9 player, you have a number of rights in relation to the personal data we hold about you. jae9 is committed to honouring these rights in a timely and transparent manner. To exercise any of the rights listed below, please contact us at [email protected] with the subject line "Privacy Rights Request" and the details of your request. We will respond within a reasonable timeframe.

jae9 may update this Privacy Policy from time to time to reflect changes in our data practices, updates to applicable law, or improvements to our platform. When we make material changes to this Policy — meaning changes that significantly affect how we collect or use your personal data — we will notify registered players via the email address associated with their jae9 account at least 7 days before the changes take effect.

All updates to this Privacy Policy will be published on this page at jae9.net/privacy-policy, with the "Last updated" date revised accordingly. We encourage you to review this page periodically to stay informed about how jae9 protects your information. The version of this Policy in effect at the time of your most recent use of the jae9 platform governs the processing of your personal data.

Your continued use of jae9 following publication of an updated Privacy Policy constitutes your acceptance of the revised terms. If you do not agree with a material update to this Policy, you should stop using jae9 and request account closure as described in the jae9 Terms & Conditions.

Contact Us About Privacy

If you have any questions, concerns, or requests relating to this Privacy Policy or the personal data jae9 holds about you, please contact our support team:

• Email: [email protected] (plain text — not a clickable link)
• Subject Line: Privacy Policy Enquiry
• Response Time: We aim to respond to all privacy-related enquiries within 5 business days (Bangladesh Standard Time, UTC+6).

Please note that jae9 support operates in English. When contacting us about a privacy matter, please include your registered username and a clear description of your request or concern to help us respond efficiently.